Privacy Policy – pk97 Online Casino Pakistan

Welcome to pk97. We understand that handing over personal information to any online platform requires a degree of trust, and we take that trust seriously. This Privacy Policy sets out in clear, readable terms exactly how pk97 handles the personal information you share with us — from the moment you first visit our website to the point at which your account is eventually closed.

pk97 is the data controller for all personal information processed through the pk97 platform at pk97.ws. This means pk97 is the entity responsible for deciding what data is collected, why it is collected, how it is stored, and when it is deleted. This policy applies to all registered users of pk97 regardless of which device or browser they use to access the platform.

This policy is written in English with Pakistani players in mind. If you have any difficulty understanding any part of this document, please contact our support team via live chat and we will walk you through it. We want you to understand your rights and our responsibilities clearly — that is the only way the relationship between pk97 and its players can work well for everyone.

By registering an account or continuing to use the pk97 platform, you confirm that you have read this Privacy Policy and understand its terms. This policy is complemented by our Terms and Conditions and our Responsible Gaming guidelines, both of which should be read alongside this document.

pk97 collects only the personal information we need to operate a secure, compliant, and functional online gaming platform for Pakistani players. We do not collect information for its own sake, and we do not build marketing profiles for sale to third parties. Here is a clear breakdown of what we collect and when.

Information you provide directly:

• Registration data: Your Pakistani mobile number, a password you choose, and your confirmation that you are 18 or older. This is collected at sign-up and is the minimum needed to create a pk97 account.
• Identity verification (KYC) data: Before processing your first withdrawal, pk97 is required to verify your identity. This involves collecting a copy of a valid government-issued ID (CNIC, passport, or driver's licence), a selfie or photo for facial comparison, and confirmation of your name and date of birth. This data is used for fraud prevention and regulatory compliance only.
• Payment information: When you deposit or withdraw, pk97 collects details of the payment method used — such as your Easypaisa or JazzCash mobile number, your IBFT bank account details, or your card's first six and last four digits. pk97 does not store full card numbers or mobile wallet PINs. Full payment credentials are processed directly by certified payment service providers.
• Communications: If you contact pk97 via live chat or email, we retain a record of the conversation. This helps us resolve follow-up queries and improves our support quality over time.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution. This helps us optimise the pk97 experience for the devices Pakistani players actually use.
• Usage data: Pages visited, games played, session duration, bet history, login timestamps, and navigation patterns within the platform. This data helps us improve the platform and detect unusual activity.
• Cookies and similar technologies: See Section 6 for full details of how pk97 uses cookies.

Every piece of information pk97 collects serves a specific, defined purpose. We do not use your data in ways that are not described in this policy. Here is how the data we collect is actually used within the pk97 platform.

pk97 does not use automated decision-making (decisions made purely by algorithm without human review) for any outcome that has a significant effect on you — such as account suspension, bonus withdrawal, or withdrawal refusal. Where automated checks flag an issue, a human reviewer evaluates the case before any material action is taken.

pk97 processes your personal data based on one or more of the following legal grounds depending on the specific processing activity involved.

• Contract performance: Most data processing on pk97 is necessary to provide the service you have registered for. Processing your payment, crediting your winnings, and managing your account cannot be done without handling your personal data — this processing is necessary to fulfil our contract with you.
• Legal obligation: pk97 is required by applicable laws and regulations to collect and retain certain information. This includes identity verification under anti-money-laundering requirements, transaction records for regulatory reporting, and responsible gaming data to monitor for potential gambling harm.
• Legitimate interest: Some processing activities serve pk97's legitimate business interests without overriding your privacy rights. These include fraud detection, platform analytics, service improvement, and network security monitoring. We always balance legitimate interest uses against your rights before relying on this basis.
• Consent: Where pk97 wants to use your data for purposes beyond what is necessary for the service — such as sending you promotional offers about new games or bonuses — we will ask for your explicit consent. You can withdraw consent at any time by contacting support or adjusting your account communication preferences.

pk97 does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Full stop. The only situations in which pk97 shares your personal data with external parties are the following, each of which is necessary for the platform to function or is required by law.

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners for IBFT, and card payment processors. These parties receive only the information necessary to process your specific transaction. They operate under their own privacy policies and are independently responsible for the data they hold.
• KYC and identity verification partners: Certified third-party identity verification providers who process your government-issued ID and facial image to confirm your identity before your first withdrawal. These providers are contractually bound to use your data only for verification purposes on behalf of pk97.
• Game software providers: Studios such as Microgaming, NetEnt, Pragmatic Play, Playtech, and others supply game content to pk97. These providers may receive anonymised session data (e.g., bets placed, rounds played) to monitor game performance and RNG integrity. They do not receive personally identifiable information linked to your pk97 account.
• Legal and regulatory authorities: pk97 may be required by applicable law, court order, or regulatory direction to disclose player data to law enforcement, financial intelligence units, or other governmental authorities. We will notify you of any such disclosure where we are legally permitted to do so.
• Internal group companies: Where pk97 is part of a corporate group, data may be shared internally for operational, compliance, or reporting purposes, subject to equivalent data protection standards.

pk97 uses cookies and similar browser-based technologies to make the platform function correctly and to improve the experience for players. A cookie is a small text file stored on your device by your browser when you visit pk97. It allows the platform to remember certain information about your session.

The cookies used on pk97 fall into the following categories:

You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair the functionality of pk97 significantly — you may not be able to log in or complete transactions. Disabling other cookie categories will not affect your access to the platform but may affect your experience.

Protecting the personal information of our players is a core operational priority at pk97, not an afterthought. We implement layered technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your data.

• Transit encryption: All data transmitted between your device and the pk97 platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to every interaction — login, deposit, gameplay, withdrawal, and support chat.
• Storage security: Personal data stored on pk97 servers is encrypted at rest. Databases containing player information are isolated from public-facing systems and accessible only to authorised personnel under strict access controls.
• Payment security: pk97 does not store raw payment credentials on our own servers. Full card numbers and mobile wallet PINs are processed directly by PCI-DSS certified payment service providers. pk97 stores only masked payment references sufficient to identify your payment method.
• Access controls: Internal access to player data is restricted to staff members who require it to perform their specific role. Access is logged, reviewed, and revoked when no longer necessary. All staff with access to personal data are trained in data protection obligations.
• Incident response: pk97 maintains documented procedures for responding to data security incidents. In the event of a breach that affects your personal data, we will notify you as promptly as practicable and provide clear information about what happened, what data was affected, and what steps we are taking.

pk97 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal retention obligations. We do not keep data longer than we need to.

When data reaches the end of its retention period, pk97 deletes it securely or anonymises it so it can no longer be linked to your identity. Anonymised data may be retained indefinitely for aggregate analytics purposes (e.g., understanding overall platform usage trends) without any privacy impact to individual players.

As a player on pk97, you have specific rights over your personal data. We want you to know what these rights are and how to exercise them. None of these rights cost anything to use, and pk97 will respond to requests within a reasonable timeframe.

To exercise any of these rights, contact pk97 via live chat or email at support@pk97.ws. We will verify your identity before acting on any request that involves disclosing or modifying personal data, to ensure we are dealing with the account holder. We aim to respond to all data rights requests within 30 days and will notify you if we need more time.

pk97 is strictly an 18+ platform. We do not knowingly collect, store, or process personal information from individuals under the age of 18. Registration requires a Pakistani mobile number and an age confirmation — if we discover during identity verification or at any other point that a player is under 18, we will immediately close the account, return any deposits (net of any winnings), and delete all associated personal data.

If you believe a minor has registered on pk97 — whether your own child or someone else's — please contact us immediately at support@pk97.ws with the details. We will investigate and act promptly.

pk97 reviews this Privacy Policy regularly and may update it to reflect changes in how we operate, changes in applicable data protection standards, or feedback from players. When we make material changes — changes that meaningfully affect how your data is used or what rights you have — we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your registered mobile number or email address.

Minor updates — such as clarifications, corrections to typographical errors, or restructuring that does not change the substance of any provision — may be made without specific notification. The version published on this page is always the current, binding version of the pk97 Privacy Policy.

If you disagree with any changes to the Privacy Policy, you are entitled to close your pk97 account. Continuing to use the platform after updated terms have been published constitutes your acceptance of those updates. If you have questions about any change, our support team is available 24/7 to explain what changed and why.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk97 handles your personal data, please reach out through one of the channels below. We are committed to responding promptly and in plain language that actually answers your question.

Live Chat: Available 24/7 on every page of the pk97 platform. Typical response time is under 3 minutes. This is the fastest way to reach us for urgent privacy concerns.

Email: support@pk97.ws — suitable for detailed written queries, for submitting data rights requests, or for sending supporting documents. We aim to respond to emails within 24 hours on business days.

For data rights requests specifically (access, erasure, portability, correction), please email with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity efficiently. We will process your request within 30 days of verification.